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Maybe you can’t find what you’re looking for. Maybe you came straight here looking for a direct answer. Take a look at the most common questions we get. Still can’t find the answer?
Just reach out and we’ll do our best to deliver it to you.
1. Are the seats assigned?
Yes, when you purchase Standard Admission Tickets our reservation system will automatically assign you a seat. Standard Ticket seats are assigned, however we cannot guarantee that your seats will be together.
2. Can I CHOOSE my seats?
Yes! When you purchase Reserved Admission Tickets you will be able to choose your seats.
3. Is the train wheelchair accessible?
Yes, if you require a wheelchair or walker on the train, please call the Ticket Office to reserve storage space on the train at 719-685-5401. Please note that our ADA accessible seating is limited and we may not be able to accommodate the specific time or date requested.
4. Are there restrooms on board the train?
There are no restrooms on board the train. The only restrooms on the mountain are located at the Depot and at the Pikes Peak Visitor Center at the top.
5. How far in advance should I reserve my trip?
While there’s no hard and fast rule, Cog railway journeys do sell out well in advance, so we always encourage people to book as far in advance as possible.
6. Is there a cancellation policy?
Tickets may be rescheduled or refunded if your request is made more than 7 days prior to departure, without penalty. Within 7 days of departure, you may either reschedule your reservation or request a Store Credit for a $20 fee ($20 fee will apply to the entire reservation). Store Credit will be valid for 1 year from date of issuance. To make changes to your reservation, contact us at [email protected] or 719-685-5401.
7. Do I have to prepay when making my reservation?
Yes, we require a full prepayment of your reservation in order to hold it. Please have a valid credit or debit card nearby when making reservations.
8. Is there any free parking around the Depot?
No, all of the parking near the Depot is paid parking. The Railway charges $15 for our parking lot and on street parking. The Iron Springs Chateau and Barr Trail Lot cannot be utilized by Cog customers for parking. Tour buses will drop off next to the depot and park off site. The City of Manitou Springs offers a free shuttle between its Hiawatha Gardens parking facility and the Cog Railway.
9. Are bikes allowed on board the train?
No, there is not enough room to store a bike on the train. However, you can book with Broadmoor Outfitters to ride the train up and bike down the Pikes Peak Highway.
10. Are pets allowed on board the train?
No, we cannot allow pets on board the train. Please refer to our Service Animal Policy for service animal questions.
11. Can I bring a stroller with me?
Unfortunately, there is not enough space to fit a stroller on the train.
12. Where are you located?
We’re located in the Pikes Peak Region in Manitou Springs, just six miles west of Colorado Springs. View our Maps page for directions.
13. How long does it take to reach the Summit?
It takes 1 hour and 10 minutes to reach the summit, with 40 minutes on top and then 1 hour and 10 minutes back to the Depot. The round trip is approximately 3 hours.
14. Will I feel the effects of altitude?
Manitou Springs sits at an altitude of 6,320 feet, with our journey to the top of Pikes Peak taking us up to a towering 14,115 feet. If you’re not acclimated, you may feel the effects of high altitude. The best way to avoid these effects is to stay hydrated, so be sure to drink lots of water!
Altitude Warning: You will be traveling to 14,115 feet above sea level. Regardless of age and fitness level, lightheadedness and disorientation can occur at this elevation. If you experience any of these symptoms, you may be experiencing altitude sickness. Children or people with existing health issues and people who cannot communicate their symptoms, should proceed with caution. Young children may not be effectively able to communicate their symptoms.
15. ARE THERE ANY AGE RESTRICTIONS?
The Cog Railway is not recommended for infants under the age of six months or anyone with a history of cardiac or respiratory problems. Consult your physician prior to your visit if you have concerns.
16. Are masks required to be worn on the train?
At this time, masks are optional for passengers while on the train.
17. How many times a day does the train run?
The schedule varies according to the season; please check our Buy Tickets page.